Shipping policy

Shipping Times (please read below for processing times and cut offs. Please keep in mind we do not ship packages out on national holidays they ship next business day)

 

USPS Priority: estimated 2-3 business days. 

USPS Express: 1-2 business days (guaranteed orders before 12:30 pm PT time)

USPS 

USPS Domestic Priority Shipping is FREE if your order is over $75* (THIS MAY CHANGE DURING A SALE AND WILL BE REFLECTED AT CHECKOUT)

 Tracking Information

Since the customer will receive tracking information via email when the label is created, tracking information is not available right at the moment of purchase and takes 1-2 days or sooner for the customer to receive it. 

Please note shipping fulfillment can be delayed on holidays and on sale days due to large number of orders. Express orders are always sent out as scheduled.

Lost/Stolen Packages

Moda Chic Fashion is not responsible for lost or stolen packages. If your tracking information states that your package was DELIVERED to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS. 

IMPORTANT* If you don't receive your package and the tracking doesn't say delivered, please reach out to us within 45 days of the date of shipping. We CANNOT file a claim with USPS after that date. They have a strict time limit on case filings and if it is past this date, they will not let us open a claim, therefore we cannot replace the package or issue a refund.